Your Privacy Questions Answered
Yes. Submit a data export request through live chat or email support, and we'll send you a file containing your account information, transaction history, and game logs within 7 business days. The file is delivered securely to your registered email address.
Your personal information is anonymized and deleted within 30 days of account closure, unless we're required by local law to retain records longer. Transaction history needed for tax or dispute purposes may be kept in anonymized form for compliance.
We don't store your payment passwords or full card details. Payment processors (DANA, OVO, GoPay, QRIS) handle sensitive financial data on their own secure servers. We only store transaction IDs and amounts for withdrawal verification and reconciliation.
No. We never sell your personal information to third parties for marketing purposes. Your data is used only to run your account, process withdrawals, detect fraud, and comply with local regulations where local law permits.
Contact our live chat or support email immediately. We'll reset your password, review your recent login history, and investigate unauthorized activity. If fraud is confirmed, we'll work with DANA, OVO, GoPay or QRIS to reverse fraudulent deposits.
We analyze your play history to show relevant game suggestions in your lobby—for example, if you play Live Dealer Lobby often, we'll highlight new table additions. You can disable this in Settings > Preferences if you prefer a neutral game view.
We review this policy annually or whenever a significant change is needed. Updates are announced via email and dashboard notification at least 14 days before they take effect, giving you time to request account closure if you disagree with material changes.
